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Return Policy

Your satisfaction is completely guaranteed at Hensley's Big and Tall Outfitters!

If, for any reason, you are not happy with your online or in-store purchase, Hensley's Big and Tall Outfitters will accept returns and exchanges of new, unworn, and unwashed merchandise within 30 days of purchase.  The original receipt or packing slip and all merchandise tags must be attached to the garments to receive your refund.  The full purchase price, with applicable tax, will be refunded to the original payment method.  

Hensley's Big and Tall Outfitters will not reimburse customers for shipping and handling charges of online orders.  However, if we make a mistake in the order, we will pay the return shipping costs.

To return merchandise purchased from Hensley's Big and Tall Outfitters' web store, please ship the goods to:

Hensley's Big and Tall Outfitters
3342 100th Street
Urbandale, IA  50322
Attn:  Web Store Returns




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