Due to the COVID-19 pandemic, Hensley's Urbandale physical store is closed through April 7th. We are still accepting and processing onine orders daily and offering free domestic shipping!

Shipping & Returns


Hensley's Big and Tall prides itself on processing your orders the same day as they are received.  All orders are shipped via USPS and will be shipped within 24 hours of receiving the order.  Due to the COVID-19 pandemic, Hensley's will offer free standard shipping on all orders in the U.S.    

Hensley's will also ship your order Two-Day Air using either USPS or UPS.  The flat charge for Two-Day Air shipping is $49.95.

Hensley's Big and Tall will gladly exchange or refund the purchase price plus any tax paid on returns of merchandise that are in new condition, have not been worn, are in their original packaging with all original tags affixed to the garments, and are returned within 30 days of purchase with a valid receipt or packing slip.  We do not offer returns on Gift Card purchases. 

Returns should be shipped to:

Hensley's Big and Tall
Attn:  Web Returns
3342 100th Street
Urbandale, IA 50322